Terms & Conditions

CUSTOM-MADE APPAREL

Every West Countyline order is custom manufactured specifically for our customers. Our goal is to create apparel that reflects your identity while maintaining the quality, fit, and appearance expected from professionally manufactured garments.

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Our Commitment to Clear Communication

At West Countyline, we believe that a well-informed customer is a satisfied customer. Custom apparel manufacturing involves many details, from artwork and fabric printing to embroidery, garment construction, and final production. Our Terms & Conditions are designed to help our customers better understand this process, not to complicate it.

 

We believe in being upfront about what to expect, explaining the details that make custom manufacturing unique, and establishing clear expectations from the beginning. Our experience has shown that when customers understand the process, there are fewer surprises and better results. Our goal is simple: to deliver custom apparel that meets your expectations and that you'll be proud to wear.

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We encourage you to take a few moments to read our Terms & Conditions so you fully understand the custom manufacturing process and know what to expect from start to finish. Our goal is simple: to deliver custom apparel that meets your expectations and that you'll be proud to wear.

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1. PAYMENT TERMS

Our standard payment terms are a 50% deposit to begin production, with the remaining 50% due before shipment. Alternative payment arrangements may be available when agreed upon in writing before an order is accepted and may include additional fees. Pricing is based on payment by bank transfer or another approved direct-payment method. Credit card payments may be subject to a processing fee, which will be disclosed before payment is processed.

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2. ARTWORK & DESIGN APPROVAL

Before production, customers are asked to review and approve their artwork, logos, spelling, colors, garment styles, sizes, quantities, and other applicable specifications. Once approved, changes may result in additional costs or adjustments to the production schedule.

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3. PRE-PRODUCTION SAMPLES & IMAGERY

We provide digital presentations and other imagery to help customers visualize their finished apparel. These presentations are conceptual and may not reflect the exact scale, proportions, or positioning of printed designs on the finished garment.

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Upon request, before fabric production begins, we will provide an image of the proposed fabric print for final review and approval. If no additional fabric-print approval is requested, production will proceed based on the previously approved artwork and specifications.

 

When a physical pre-production sample is requested or required, a development fee of approximately $75–$150 may apply. This fee will be credited toward the bulk order upon receipt of the required production payment. If the bulk order is not placed, the development fee is nonrefundable.

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When a physical sample is unavailable or waived, photographs or digital imagery of the pre-production garment may be used for customer approval.

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Embroidery dimensions are determined by the detail required to reproduce the logo while maintaining an appropriate size, placement, and overall visual balance on the garment. As a result, embroidery may not appear in the same proportions relative to the printed pattern as shown in conceptual presentations.

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4. PRODUCTION AUTHORIZATION & CANCELLATION

Once the customer has approved the applicable artwork and production specifications, receipt of the required production payment authorizes West Countyline to begin manufacturing.

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Because each order is custom manufactured specifically for the customer, orders cannot be canceled once production has begun, which typically occurs within 2–5 business days of receiving the required payment and approvals.

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5. COLORS & MANUFACTURING VARIATIONS

We make every effort to reproduce approved designs accurately. However, colors may appear differently on digital screens than on printed fabric. Slight variations in color, print positioning, embroidery, stitching, and garment measurements are normal characteristics of custom apparel manufacturing.

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To accommodate our low minimum order quantities, we use commercially available embroidery threads rather than custom-dyed threads. With the extensive range of thread colors available, we can generally achieve a very close visual match. When embroidery and fabric printing share coordinating colors, we select the closest available embroidery thread color and use it as a reference during fabric printing to achieve a consistent overall appearance. Exact color matching cannot always be guaranteed, particularly when a specific Pantone® or digital color is required.

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Unless otherwise agreed in writing, repeating patterns are not guaranteed to align precisely across garment seams, collars, sleeves, or plackets. However, West Countyline can accommodate specialized print designs, including gradient printing and other custom pattern arrangements, when discussed and approved as part of the design and production process.

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6. DELIVERY

Production and delivery schedules are established when an order is accepted. We make every effort to meet the agreed delivery schedule. Delivery dates are estimates unless specifically guaranteed in writing. West Countyline is not responsible for delays caused by shipping carriers, customs, or circumstances outside our reasonable control.

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7. QUALITY & CLAIMS

We stand behind the quality of our custom-manufactured apparel. Customers should inspect their merchandise upon delivery and notify West Countyline in writing within 7 calendar days of any shortages, damage, manufacturing defects, or merchandise that does not materially conform to the approved specifications.

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Photographs or other reasonable documentation may be requested to help us evaluate the concern. Because each order is custom manufactured, claims are reviewed on an individual-item basis rather than as a rejection of the entire order. If a manufacturing issue attributable to West Countyline is confirmed, we will work to resolve the matter through repair, replacement, remanufacture, credit, or refund for the affected merchandise, as appropriate.

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Please retain any merchandise subject to a claim in its original condition until we have had an opportunity to review it.

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8. CUSTOMER-SUPPLIED ARTWORK

Customers confirm that they own or have permission to use any logos, trademarks, photographs, or other artwork provided for their order.

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9. ORDER CONCERNS & PAYMENT DISPUTES

If you have a concern regarding your order, please contact West Countyline so we can review the issue and work toward an appropriate resolution. Payment disputes do not automatically eliminate amounts legitimately owed under an approved custom-manufacturing order.

West Countyline maintains order approvals, production documentation, invoices, and shipping records to help resolve any questions concerning an order.

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10. ACCEPTANCE OF TERMS

By approving an order and its applicable artwork or production specifications, and submitting any required payment to begin production, the customer acknowledges acceptance of these Terms & Conditions.